What’s your way of saying ‘Sorry’ to clients?

how do you go about fixing this so you don’t become known as a freelancer-from-hell?

I’ve heard of some of the following options:

  • Provide Starbucks gift card to smooth things over
  • Provide a hefty discount for the current project
  • Offer a heartfelt, in person, apology
  • Handwritten note of apology
  • Eat the cost of the project – no satisfaction, no payment expected
  • Offer up your first born (my parents kept trying this, but unluckily for me, no one took them up on it!)
  • Ignore it.  It’s the client’s fault for not being clear enough

Everybody makes mistake at some point and most of the time unknowingly or out of ignorance. If I had done a mistake unknowingly, I will first admit that it was my mistake. Second I will say ‘Sorry’ promising myself to be extra careful next time the mistake should not be repeated.

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